Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: November 2024
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We hope you'll fall in love with our products, and if you need to return a product, please check out our return policy with specific instructions on how to do so! 
 

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

Can this computer play games?    

We can play some mini-games. The primary use cases for the DreamQuest Mini PC are in office and home settings, allowing for simultaneous web browsing, email processing, or streaming applications.

Does the Mini PC support unlimited Wi-Fi and Bluetooth connections?

All of our products support Wi-Fi and Bluetooth. We also provide gigabit Ethernet ports and multiple USB/Type-C interfaces.

What operating systems does the Mini PC support?

We support both Windows and Linux operating systems. Our Mini PC comes pre-installed with Windows 11 Pro. Of course, we can also provide assistance for installing Linux.
 

Can I use the Mini PC with a TV?

Yes, you can. We also provide two 4K HDMI output ports.

 

Is this computer easy to carry for business trips?

It's convenient. This computer weighs less than 2 pounds and supports Wi-Fi and Bluetooth connections, so it doesn't have high requirements for external environments.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal.

Do you offer installment payment options?

We don't support the installment feature at the moment, but we're sure you'll have a chance to pick up your favorite item!

Is my payment information secure?

We are very concerned about the security of our customers' information and money safety, our website belongs to Shopify, our payment channel is PayPal!

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

All products sold in our store are shipped!

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing  support@reachingtech.net  

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@reachingtech.net  

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at No.5 Yanhe Road, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen City, Guangdong Province, China.