I hope this message finds you well.
My name is Ian Chen from HSIANG JIUN CO., LTD. I purchased your product on December 9 last year; however, I have not received the item to date.
I have checked the tracking information, and the order status shows an abnormal result. Please find the tracking link below for your reference:
https://track.4px.com/#/result/0/4PX3002336243165CN
Could you please assist in checking the status of this shipment and advise on the next steps? I would appreciate your support in resolving this matter as soon as possible.
Thank you very much for your time and assistance. I look forward to your reply.
Best regards,
Ian Chen
HSIANG JIUN CO., LTD.