Versand

At Dreamquest, we are committed to providing efficient and reliable delivery services to ensure your satisfaction. Our logistics policy is designed to keep you informed about shipping times and procedures. Here’s what you need to know about our shipping and handling:

Shipping Times

  • Delivery Timeframe: Orders are typically processed and shipped within 1-2 business days. The estimated delivery time is 5-7 business days from the date of shipment, depending on your location.

International Warehouses

To streamline shipping and enhance delivery efficiency, we operate several international warehouses. Shipments are dispatched from the closest warehouse to your location:

  • United States Warehouse:

    • Contact: LILY WANG (RuiChuang)
    • Address: 1644 N Maple St, Corona, CA 92878, US

  • Canada Warehouse:

    • Contact: Rick -VV
    • Address: 69 Springhouse Square, Scarborough, ON M1W 2X2, CA

  • United Kingdom Warehouse:

    • Recipient: Helen Yuki01
    • Address: ACE Karting Woodford Lodge Farm, Leather Mill Lane, Nuneaton, Warwick, UK, CV10 0RX

  • Germany Warehouse:

    • Contact: Xinyun (UG haftungsbeschränkt) + RC + YK01
    • Address: Bregenberg 8a, 24976 Handewitt, Schleswig-Holstein, Germany

Shipping Procedures

  1. Order Processing: Once your order is placed, we will process it within 1-2 business days. You will receive an order confirmation and tracking number via email once your order has been shipped.

  2. Shipping and Tracking: Orders are shipped from the nearest international warehouse based on your location. You can track your shipment using the tracking number provided in the confirmation email.

  3. Delivery Estimates: While our estimated delivery time is 5-7 business days, please note that this may vary depending on factors such as destination, local carrier efficiency, and customs processing.

  4. Customs and Duties: For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.

Customer Support

If you have any questions about your order, shipping, or need assistance, please contact our customer support team:

Thank you for choosing Dreamquest. We appreciate your business and look forward to serving you with our exceptional products and services.